Effective Date: 01 May 2024

At Everyday Finds, customer satisfaction is our top priority. If you are not completely satisfied with your order, we are here to help. Please review our refund policy below.

1. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

• Missing Items: If any items are missing from your order.
• Damaged or Defective Items: If any items are damaged or defective upon delivery.
• Incorrect Items: If you receive items that are not what you ordered.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Change of Mind: If you change your mind after placing an order.
• Incorrect Address: If the delivery address provided is incorrect or incomplete.
• Unavailable for Delivery: If you are not available to receive the delivery at the specified address and time.

3. How to Request a Refund

To request a refund, please follow these steps:

• Contact Customer Support: Reach out to our customer support team within 24 hours of receiving your order. Provide your order number and details about the issue.
  • Email: support@everydayfinds.com
  • Phone: 1-800-123-4567
• Provide Evidence: You may be asked to provide evidence of the issue, such as photos of damaged or incorrect items.

4. Refund Process

• Review: Our customer support team will review your refund request and notify you of the approval or rejection of your request within 3 business days.
• Approval: If your refund is approved, we will process it promptly.
• Method of Refund: Refunds will be issued to the original method of payment. Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider’s policies.

5. Partial Refunds

In some cases, partial refunds may be issued for items that are only partially defective or incorrect. The amount of the partial refund will be determined based on the nature and extent of the issue.

6. Refund Exceptions

• Promotional Items: Items purchased during a sale or with a discount code may be subject to different refund terms. Please check the specific terms and conditions of the promotion.
• Perishable Goods: For health and safety reasons, refunds for perishable goods such as fresh groceries and certain medications will be evaluated on a case-by-case basis.

7. Cancellation Policy

Once an order is placed, it cannot be canceled. If you need to make changes to your order, please contact customer support as soon as possible, and we will do our best to accommodate your request, though we cannot guarantee changes.

8. Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please contact us:

• Email: support@everydayfinds.org
• Phone: 
• Address: 5 owen Letcher Place Bruma